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Welcome
On behalf of the team I thank you for choosing to stay at the Adelaide Meridien Hotel & Apartments and wish you an enjoyable stay.
Adelaide will delight, feed and entertain you. It’s not only the gateway to some of Australia’s best wine country, but a city centre surrounded by parklands and a blend of historic buildings, gardens, bars, restaurants, events and festivals. From cultural attractions to the coast, explore the city and all its vibrancy.
Adelaide Meridien Hotel & Apartments is located just minutes from the centre of the Adelaide CBD, in the heart of the trendy shopping and dining precinct of North Adelaide. The hotel is also conveniently located within walking distance to Adelaide Oval.
This guest compendium is designed to assist you with useful information and services to help ensure your visit is a memorable one.
The hotel team is on hand to assist with any matter and will be pleased to offer advice as to your itinerary here in Adelaide. Please contact reception in person or by dialing ‘9’ for assistance.
We value your patronage within our hotel and we trust your stay with us will be a most pleasant one. We would also greatly appreciate any feedback you may have to ensure the hotel continues to facilitate the best possible experience for our guests.
We look forward to welcoming you again on your return to Adelaide.
Warm regards,
Craig Lunn
General Manager
GUEST INFORMATION
RECEPTION
To contact Reception please dial 9 from your room phone or (08) 8267 3033 from your mobile device.
Reception opening hours are from 7.30am – 10.00pm daily.
ACCOUNTS
A copy of your tax invoice can be provided on request (printed or sent via email).
AIR CONDITIONING/HEATING
Your room is individually equipped with reverse cycle air conditioning. If the air conditioner is not operating correctly, firstly check that the correct mode has been selected. Please see below. There is a mode button on the control unit (or remote control) which can change the unit from heating to cooling. For any further instructions, please contact reception.
COOL MODE – please select this mode in SUMMER if you wish to cool your room
HEAT MODE – please select this mode in WINTER if you wish to warm your room
AIRPORT
The Adelaide International and Domestic Airport is located 10km away and travelling time is approximately 20-minutes from North Adelaide.
ALARM CLOCKS
An alarm clock is located on the bedside table. If you have any difficulties setting the clock, please contact reception.
ATM
The closest ATM is located in the foyer of the Lord Melbourne Hotel or inside the convenience store at 136 Melbourne Street, North Adelaide.
BANKS
ANZ 37 O’Connell Street, North Adelaide 13 13 14
Bank SA 81 O’Connell Street, North Adelaide 13 13 76
Bendigo Bank 81 O’Connell Street, North Adelaide 1300 236 344
Commonwealth Bank 67 O’Connell Street, North Adelaide 13 22 21
BIKE HIRE
<<CURRENTLY NOT AVAILABLE DUE TO COVID-19>>
The hotel offers free bike hire, including the use of helmets and bike locks. Daytime use only. Please contact reception for further information.
BLANKETS & PILLOWS
You will find two spare doonas (quilts) and two spare pillows in the wardrobe.
BREAKFAST
Our in-house restaurant is currently closed. Continental breakfast boxes are available to purchase from Reception.
Alternatively, a variety of options are available on Melbourne Street.
BUSINESS SERVICES
Photocopying, scanning and printing services are available at reception (additional charges apply). Please email your document and request for printing / scanning etc to reception at [email protected] and our friendly staff will arrange your request.
CANCELLATION
Should it be necessary to cancel, amend or extend your reservation, please contact reception by dialling 9 or email [email protected]
CAR PARKING
Please enjoy complimentary access to our guest car park. This area will be secured each night from 10.00pm until 7.30am. To access the car park after hours, please insert your room access card in the yellow box card reader on the left hand side of the entrance. To exit the driveway, please drive towards the gate and it will open automatically.
Limited parking spaces available.
CHECK-IN/ CHECK-OUT
Check-in time is 2.00pm
Check-out time is 10.00am
Please contact reception to request late checkout – (additional charges may apply).
For guests wishing to depart outside of reception hours we ask that you settle your account the night before.
CHEMIST
Terry White Chemmart
160 Melbourne Street, North Adelaide
(08) 8267 1000
CONFERENCE FACILITIES
Full conference and function facilities are available on premise. Conference brochures are available from reception.
CREDIT CARDS
We accept most major credit cards:
VISA/MasterCard
AMEX
Diners Club
DINING
For local dining options, please see reception for recommendations.
DOCTOR
North Adelaide Family Practice
118 Barnard Street, North Adelaide
(08) 8267 2177
Open: 8.00am – 5.00pm Monday – Friday
DRY CLEANING
A same-day dry cleaning service is available to guests Monday – Friday. Collection must be received by reception before 9.00am on required day. Please contact reception to arrange this service (additional charges apply).
EMERGENCY
Your safety is our utmost concern.
In the event of an emergency evacuation, proceed to the nearest emergency assembly area (evacuation information is on the rear of the front door).
Please advise reception of an emergency or dial 000 for emergencies immediately if required.
GUEST AMENITIES
The hotel provides some basic personal amenities for you to use in your en-suite bathroom. For forgotten items, a limited supply of additional toiletries is available for purchase from reception.
GYMNASIUM
The hotel gymnasium is located on level 4 of the hotel. The space overlooks the parklands of North Adelaide and is a welcome space for all hotel guests to enjoy.
HOUSEKEEPING
All rooms are serviced daily between 9.00am and 2.00pm. If you do not require your room to be serviced, please place the ‘Do Not Disturb’ sign on the outside of your door for our staff to see or notify reception.
IRON/IRONING BOARD
An iron and ironing board are located in the wardrobe of your room.
LAUNDRY
Guest laundry facilities are located on the second floor opposite room 220. 5 x $1 coins are required to operated the washing machine AND dryer. Your guest room card will permit you access to the guest laundry. Please contact reception for further assistance.
LUGGAGE STORAGE
This service is available to all guests at no charge. Please contact reception to make arrangements.
MALICIOUS DAMAGE
Guests are reminded that the cost of replacement or repair of anytime item, that goes beyond fair wear and tear, and that is caused by the guests or their invited guests will be charged to their account and subsequently charged to their credit card provided at time of check in.
MAINTENANCE
Should any appliances, fittings or services require attention, please contact reception and we will address the issue as soon as possible.
POST OFFICE
Australia Post
168 Melbourne Street, North Adelaide
13 13 18
PUBLIC TRANSPORT
Buses into the city leave every 15-20 minutes from the stop either to the left or right of the hotel. Buses return to the hotel from King William Street approximately every 15-20 minutes. Hail 205, 206, 207, 208, or 209. From Grenfell Street hail 271 or 272. Buses 271 and 272 will bring you past the Zoo.
RECEPTION HOURS
Reception opening hours are from 7.30am – 10.00pm daily.
For after hours assistance, please dial 9 or 08 8267 3033
SECURITY
All rooms are fitted with security devices. We recommend that you ensure that your door is securely closed when leaving your room or before retiring for the night. Please ensure that your vehicle is also locked and that no valuables are left within sight.
SMOKING
All rooms are designated Non-Smoking. Smoking will only be allowed outside the building or on balconies with the door closed. Smoking within our hotel rooms is considered to be malicious damage. If a room is found to have been used for smoking by the guests or invitees of the guests a minimum charge of $200.00 will be charged to the guests account or credit card supplied at check-in.
SUPERMARKET
A convenience store (FOOD PARK) is located at 105-107 Melbourne Street, North Adelaide. It is open 7 days from 7am – 10pm.
Other options for your convenience:
Foodland – North Adelaide Village, 71-79 O’Connell St, North Adelaide SA 5006
Coles – located at the Adelaide Central Market
Aldi – Magill Road
SWIMMING POOL
Relax in the outdoor swimming pool located in the courtyard area at the rear of the property. Spa is currently closed due to COVID-19. Open daily 7.00am – 9.00pm. No alcohol or glass to be consumed in the pool area. Children must be supervised by an adult (min 18 years old) at all times. Pool towels can be requested from reception.
TAXI
Dial 9 to place an order for a taxi or dial direct to Independent Taxis on 1800 647 320. Although the taxi service is usually very reliable we recommend you book your taxi in advance.
TELEPHONE
Room to Room – dial 4, then the three-digit room number required – i.e. 4001 for room 1
For assistance with any external calls, please contact reception by dialing 9.
TOURS
Reception will be happy to offer advice and make tour bookings on your behalf. A range of flyers of points of interest and maps of Adelaide are located in the foyer for your convenience.
TOWELS
To help save the environment please leave only the towels you want laundered on the bathroom floor. If you require extra towels, please see reception or dial 9.
WI-FI
Complimentary wireless internet is available to all guests. Please select ‘MERIDIEN GUEST WIFI’ on your device. The password is lowercase ‘meridien’.
Should you have difficulties connecting, please contact NomadNet help desk on 1300 133 698.
To contact Reception please dial 9 or 08 8267 3033